Cancellation & Refund Policy
Last updated on 04-08-2024 21:42:11

ENCHAIN GIFTS believes in helping its customers as much as possible and therefore has a liberal cancellation policy. Under this policy:

• Order Cancellations:

  • Cancellations will be considered only if the request is made immediately after placing the order.
  • The cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the shipping process.

• Non-Cancellable Items:

  • ENCHAIN GIFTS does not accept cancellation requests for perishable items like flowers, eatables, etc.
  • Refunds or replacements can be made if the customer establishes that the quality of the product delivered is not good.

• Damaged or Defective Items:

  • In case of receipt of damaged or defective items, please report the same to our Customer Service team.
  • The request will be entertained once the merchant has checked and determined the same at their end.
  • This should be reported within 2 days of receipt of the products.

• Product Discrepancies:

  • If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service within 2 days of receiving the product.
  • The Customer Service Team will look into your complaint and make an appropriate decision.

• Products with Manufacturer Warranties:

  • For products that come with a warranty from manufacturers, please refer the issue to them directly.

• Refunds:

  • In case of any refunds approved by ENCHAIN GIFTS, it will take 3-5 days for the refund to be processed to the end customer.