FAQs
What material is used for the Accessories?
Our Accessories are made from high-quality brass with premium gold plating, ensuring a luxurious shine and durability. They are designed to be lightweight yet sturdy for everyday wear.
How do I customize my Accessories?
You can personalize your Accessories by entering the desired name or word (up to 10 characters) during checkout. For unique designs or special requests, feel free to contact us!
How long does it take to receive my order?
Since each piece is custom-made, production takes 5-7 business days, and shipping typically takes 7-10 business days, depending on your location. We will keep you updated with tracking details.
How do I take care of my gold-plated Accessories?
To maintain its shine, avoid contact with water, perfumes, and harsh chemicals. Store it in a dry place and clean it gently with a soft cloth when needed.
Do you offer refunds or exchanges?
As each pendant is custom-made, we do not offer refunds or exchanges unless there is a defect or an error on our part. If you receive a damaged item, please contact us within 48 hours of delivery for assistance.